Shipping & Imports

We ship worldwide. All orders are shipped from the United Kingdom.

Please note during holiday times and busy periods, shipping can take longer than estimated times.

General international shipping times :

United Arab Emirates, Canada, Switzerland, Hong Kong SAR, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, China, India, Türkiye, Bangladesh, Kenya, Zimbabwe, Azerbaijan, Philippines, Egypt, South Africa, Pakistan, Jordan, Nepal, Indonesia, Thailand, Monaco, Lebanon, Australia

As of April 5, 2025, the United States maintains a de minimis exemption that allows shipments valued at $800 or less to enter the country without incurring duties or import taxes. This exemption applies to goods imported from the United Kingdom, including clothing. Therefore, when you buy an item from Cybersweetie to be delivered to you in the USA, individual orders valued at $800 or less should generally qualify for duty-free entry under the current de minimis rule.

We ship to the following countries:

United Kingdom, USA, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Georgia, Switzerland, Hong Kong SAR, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, China, India, Türkiye, Bangladesh, Kenya, Zimbabwe, Azerbaijan, Philippines, Egypt, South Africa, Pakistan, Nepal, Indonesia, Thailand, Monaco, Lebanon, Peru, Colombia, Honduras, Paraguay, Costa Rica, Dominican Republic, Ecuador, Panama, Argentina, Uruguay, Venezuela, Oman, Bahrain, Saudi Arabia, Kuwait, Qatar, Iceland, Chile, Mexico, Brazil, United Arab Emirates, Australia, Canada, Austria, Belgium, Bulgaria, Nigeria, Algeria, Ghana, Iceland.

Once your order ships, you’ll receive a confirmation email with tracking information to follow its journey to you.

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Import duties & taxes
Orders shipped outside the UK may be subject to import duties, taxes, and fees. These charges are set by your country’s customs office and are the responsibility of the customer. Cybersweetie does not cover these costs. We recommend checking your local customs policy before placing your order.

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PRE - ORDERS 

Please be sure to check the product details on the items you have purchased as there may be lead times specified on the product page. Orders with pre-ordered items will be shipped only when all items are in stock and the full order is ready to shop. If you'd prefer want to divide the shipment to receive available items sooner please email info@cybersweetie.co.uk and we can assist in arranging this.

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Lost or delayed parcels
If your parcel hasn’t arrived within the estimated timeframe, please contact us at info@cybersweetie.co.uk and we’ll assist you.

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Customs Delays

Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the delivery time estimates provided above. Cybersweetie is not accountable for any extra time required for delivery due to customs delays.

If your order is returned to us with no reason provided, Cybersweetie will not be liable for any customs charges or additional fees incurred for return to sender. These amounts will be deducted from your refund.

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Any refused shipments will not be eligible for a refund of shipping costs.

 

If you have any questions, don’t hesitate to reach out to us at info@cybersweetie.co.uk