Returns
General policy
All sales are final, we do not accept returns. We strive to ensure you love your purchase, so please read our policy carefully, as it applies to all items purchased from our store. By completing a purchase, you agree to the following terms:
If you have received faulty merchandise, please reach out to our customer service with your order number in the subject line, (email:cybersweeties410@gmail.com). Exchanges are not guaranteed, as they are quality tested and will undergo assessment on a case by case basis.
If the return is authorized, you will receive instructions for sending your item back. Unauthorized returns will not be accepted. The item must be in its original, unworn condition, with all tags attached and packaging intact, else a charge will be incurred. You will have 14 days from the delivery date to return the item.
We offer store credit or limited exchanges for unworn items in their original condition within 14 days of receiving your purchase. Exchanges are not guaranteed and are subject to stock availability at the time of your request. We do not process refunds for returned items. No exceptions.
All shipping costs for return/exchange are the customer’s responsibility. We advise a tracked shipping service or shipping insurance, as we cannot assume responsibility for lost packages. We reserve the right to refuse exchanges and returns that do not meet these conditions.
Please note that failure to adhere to this policy may result in a permanent restriction from future purchases with us.