At Cybersweetie, each dress is released in limited quantities and carefully prepared for every order. For this reason, all sales are considered final.

We encourage customers to review sizing information carefully or contact our team before purchasing so you can feel confident in your selection.

If your dress does not fit, we may be able to offer an exchange on a case by case basis, depending on availability.

Please contact info@cybersweetie.co.uk within 7 days of delivery with your order number, and our team will be happy to review your request.

In the rare event your item arrives with a fault, please reach out within 7 days of delivery. Once approved, exchange instructions will be provided.

All approved exchanges must be sent back unworn, in original condition, with all tags and packaging intact. Unauthorized returns cannot be accepted.

Our priority is always to ensure you feel confident and happy with your Cybersweetie piece, and our team is here to assist whenever needed.

We process and ship our orders within 1-2 working days.

Orders received by 1pm EST for USA orders / 1pm GMT for worldwide orders are shipped within 1-2 working days.

For our delivery times please click here

We ship worldwide. All orders are shipped from the United Kingdom.

Every Cybersweetie dress is carefully designed to sculpt and flatter the body while maintaining its intended silhouette. Dresses are designed true to size, we recommend following our size guide. If you’re in between sizes we recommend sizing up or sending your measurements to our specialists and they’ll assist you in finding the perfect size.

Each product page includes detailed sizing guidance and fit notes to help you choose confidently. 

If you need additional advice before purchasing, our team is always available at support@cybersweetie.co.uk to assist you.

Our team is happy to guide you toward your perfect size prior to purchase. Reach us here or on support@cybersweetie.co.uk

You can also use our size finder or size guide to find your perfect size.

Placing a pre order allows you to secure your dress before it becomes available for immediate dispatch. Estimated shipping timelines are always provided on the product page.

Please note that pre order items require production time and will ship once ready. If your order includes both in stock and pre order items, your order may be dispatched once all pieces are available.

As most Cybersweetie collections are limited, pre orders help ensure you do not miss out on a desired style.

All Cybersweetie orders are shipped from the United Kingdom.

Orders delivered within the United Kingdom and the United States will not incur any additional customs fees or import charges. All U.S. duties and tariffs are prepaid, meaning your order will arrive with no unexpected costs upon delivery.

For orders shipped to all other international destinations, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are set by local customs authorities and remain the responsibility of the customer.