Returns & Exchanges

We want you to feel confident and excited about your Cybersweetie piece. Each dress is released in limited quantities and prepared with care for your order, so all sales are final. If the size isn’t quite right, we’re happy to swap it for you.

Not sure on size?

Have a look at our size guide, or message us at support@cybersweetie.co.uk or on WhatsApp before you order. We’re always happy to help you find your fit.

How to exchange your size

1. Get in touch. Email support@cybersweetie.co.uk within 14 days of delivery with your order number.
2. Send it back. Once we’ve approved your request, post your dress back to us. Please wait for our go-ahead first, as we can’t process anything sent without approval.
3. We send your new size. As soon as your dress arrives, we’ll send out your new size, subject to availability.

Good to know

• Dresses must be unworn, unused and unaltered, with all tags and packaging intact.
• Return postage is at your cost. We recommend tracked delivery or insurance, as we can’t be responsible for parcels lost on the way back.
• If your size has sold out, we’ll offer store credit or help arrange a pre-order where we can.
• Items returned damaged or altered may incur an extra charge.
• Every request is reviewed individually and is subject to approval.
• Exchanges and store credit aren’t available for purchases at in-store or pop-up events. All sales there are final.

Something wrong with your dress?

If your dress arrives faulty, email support@cybersweetie.co.uk straight away with your order number in the subject line. We’ll make it right.

For all approved exchanges, the dress must be unworn and in its original condition, with all tags and packaging intact. Please don’t send anything back without contacting our team first, as we’re unable to accept unauthorised returns.

We’re always here to help and want you to feel completely confident in your Cybersweetie piece. 

We process and ship our orders within 1-2 working days.

Orders received by 1pm EST for USA orders / 1pm GMT for worldwide orders are shipped within 1-2 working days.

For our delivery times please click here

We ship worldwide. All orders are shipped from the United Kingdom.

Every Cybersweetie dress is carefully designed to flatter the body while maintaining its intended silhouette. Our dresses are designed to fit true to size, and we recommend following our size guide. If you're between sizes, we recommend sizing up or sending your measurements to our sizing specialists, who will be happy to help you find your perfect fit.

Each product page includes detailed sizing guidance and fit notes to help you choose confidently.

If your dress doesn't fit as expected, size exchanges can be requested within 14 days of delivery, subject to availability and our exchange policy.

For additional sizing advice before purchasing, our team is always happy to help at support@cybersweetie.co.uk. ♡

Our team is happy to guide you toward your perfect size prior to purchase. Reach us here or on support@cybersweetie.co.uk

You can also use our size finder or size guide to find your perfect size.

Placing a pre order allows you to secure your dress before it becomes available for immediate dispatch. Estimated shipping timelines are always provided on the product page.

Please note that pre order items require production time and will ship once ready. If your order includes both in stock and pre order items, your order may be dispatched once all pieces are available.

As most Cybersweetie collections are limited, pre orders help ensure you do not miss out on a desired style.

All Cybersweetie orders are shipped from the United Kingdom.

United Kingdom, United States, Australia, Japan, Hong Kong, Switzerland and New Zealand orders delivered to these countries will not incur any additional customs fees or import charges. All duties and tariffs are prepaid, so there are no unexpected costs when your order arrives.

All other international orders:

Customs duties, taxes or import fees may apply depending on your country’s regulations. These charges are set by local customs authorities and, where applicable, are the customer’s responsibility.

We want your Cybersweetie experience to be as easy and seamless as possible, wherever you’re ordering from.