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FAQ

Cybersweetie FAQ

Orders & Availability

🔸 Are Cybersweetie dresses limited edition?
Yes. We release only the pieces we wholeheartedly believe in, often in limited quantities. Once a dress sells out, it may not return—so we always recommend securing your favourite pieces while you can.

🔸 Do you offer pre-orders?

We offer limited pre-orders on select pieces due to the time required to craft each dress. If a dress is available for pre-order, it will be clearly stated on the product listing. Pre-ordering allows you to secure yours before it officially restocks, but due to the intricate process behind each design, availability is not guaranteed once pre-orders close.

🔸 Will sold-out dresses ever come back?
Some pieces are gone forever, while others may return for a limited pre-order. The best way to stay updated is by joining our waitlist or following us on Instagram.

🔸 How do I know when new collections drop?
We announce new collections through our email list and social media. Signing up ensures you get first access before the public.

Shipping & Returns

🔸 Where do you ship?
We ship worldwide. Exact shipping times vary based on your location, and you can find estimated delivery times at checkout.

🔸 How long does shipping take?
Once dispatched, UK orders typically arrive within 2-3 business days. International delivery times vary, with EU orders taking 5-12 business days and worldwide orders arriving within 7-14 business days. Express options are available for faster delivery.

🔸 Do you accept returns?
Due to the exclusivity of our pieces, all sales are final. 

🔸 Will I have to pay customs and duties?

Depending on your country’s regulations, your order may be subject to import duties and taxes. These charges are set by local authorities and are not included in your order total. If applicable, they will be collected upon delivery. We recommend checking with your local customs office for details, as this helps ensure a smooth delivery process.

Sizing & Fit

🔸 How do Cybersweetie dresses fit?
Our dresses are designed to sculpt and enhance the body. We provide detailed sizing information on each product page, and if you're between sizes, we recommend sizing up for the perfect fit.

🔸 What if I’m unsure about my size?
Check our size guide or reach out to us with your measurements—we’re happy to help you find your best fit. Email us at info@cybersweetie.co.uk for further information.

Our dresses

🔸 What makes Cybersweetie dresses special?
Each dress is designed with intention, inspired by a distinct character, and made to be unforgettable. Our pieces aren’t just clothes—they’re moments, crafted to be cherished for a lifetime.

🔸 How should I care for my dress?
To maintain the beauty of your Cybersweetie piece, we recommend dry cleaning or delicate hand washing, depending on the fabric. Email us at info@cybersweetie.co.uk for further information.